Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@fierceunicorn.xyz. If your return is accepted, we'll send you a return shipping label and instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can make it right.

Exceptions and non-returnable items
Custom kits and personalised items cannot be returned, since they are made to your design and to order. Sale items and gift cards are also non-returnable. Get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one.

Refunds
We will let you know once we have received and inspected your return, and whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card company may take a little longer to post it.

If more than 15 business days have passed since we approved your return and you have not seen the money, contact us at hello@fierceunicorn.xyz.